Refunds & Cancellation

You can cancel a planner subscription at any time from Account settings → Subscription. There is no cancellation fee and no notice period. Your paid features stay active until the end of the period you have already paid for, then your account returns to the free tier. Your data is not deleted when you downgrade, though free-tier limits apply again.

If you are a consumer in the EU you have 14 days from the start of your subscription to withdraw without giving a reason. Because My Wed Hub is a digital service that begins immediately, by starting your subscription you ask us to begin performance during the withdrawal period; if you then withdraw, we may retain a proportionate amount for the days you had access. To withdraw, email support@mywedhub.com from your account address and we will process it within 14 days to your original payment method.

Beyond your statutory rights, we will refund in full when:

• You were charged for a renewal you had already cancelled.
• You were charged twice for the same period.
• A sustained fault on our side made paid features unusable and we could not fix it in a reasonable time.

Beyond that, we do not refund unused time on a period already started, or annual plans part way through. If your situation is unusual, write to us — we would rather sort it out than argue about it.

If a renewal payment fails we retry it and email you. If it still fails, paid features are suspended and the account reverts to free-tier limits. Nothing is deleted, and you can resume by updating your payment method.

Email support@mywedhub.com with the email address on your account and, if relevant, the invoice number. We aim to reply within two business days.